Your account number is made up of your location number followed by a dash and your customer number. Please keep a record of your account number and use it when you contact the Water Authority about your service.

This is the name and address to which the bill will be mailed. Please ensure the name and mailing address associated with your bill are correct.

This is the physical address for the location of service for this bill. Please note, your service address should include the building number and street name.

This is the balance indicated as “Total Due” on your last bill.

This is any payment(s) applied to your account since your last bill.

This is the difference between the “Previous Statement Balance” and ″Payments”. This represents the unpaid amount from your last bill.

This is any adjustment(s), such as additional charges, penalties, refunds, etc., applied to your account since your last bill.

This is the total charge for the current billing period. It includes your usage charge, the statutory fee ($0.22 per cubic metre), the Energy Adjustment Factor (calculated based on the electricity cost associated with the production and distribution of the water you use) and the meter rental fee (a fixed monthly charge based on the size of your meter).

This is the date by which payment for “New Charges” must be received by the Water Authority to avoid a Late Payment Charge of 1.5%.

This is the total amount that you owe the Water Authority for service at this location.

This monthly message may contain helpful hints, customer service announcements, or seasonal greetings from the Water Authority.

This is the serial number of the meter installed at the location associated with this bill.

This is the rate code used by the Water Authority to bill this service. Rates vary for domestic customers, commercial customers, public authorities and truckers. Please see Rates for more information.

This is the number of days in the meter reading cycle for which you are being billed.

This is the date of your last meter reading.

This is the date of your current meter reading.

This is the meter reading recorded for the last billing period.

This is the meter reading recorded for the current billing period.

This indicated the source of the reading used to calculate your bill and is either “Estimate” or “Actual”. If your bill reads “Estimate”, it means our Meter Readers were unable to access your meter for reading after several attempts. “Actual” means that our Meter Readers were able to access and read your meter.

This is the multiplier used to calculate the correct volume of water metered based on the size and type of your meter.

This is the amount of water, in cubic metres (m3), that was metered during the current meter reading cycle.

This section details how your rate is tiered and the current value of the Energy Adjustment Factor charge. Please see Rates for more information.