If you are aware of a mainline problem or are experiencing service issues, please contact the Authority so that we can work towards a solution.

If this is an emergency, please call the Authority at the numbers listed below as soon as possible.

If this is a non-emergency and you are an online account holder, please log on to your account to report a problem. You may also report problems via e-mail to info@waterauthority.ky.

Please note that our customer service office hours are from 8:30am to 5:00pm.