ONLINE via Pay My Bill or through the Customer Portal.

You can pay your bill through our secure payment portal, or if you have a Water Authority Customer Portal account, you can make payments directly through that platform. Payments are processed immediately and will be reflected on your account within 24 hours.

BY MAIL

Addressed to either P.O. Box 1104, Grand Cayman, KY1-1102, CAYMAN ISLANDS or P.O. Box 240, Cayman Brac, KY2-2002, CAYMAN ISLANDS. As payments may only be processed once received by the Authority, please mail your payment well in advance of the due date to avoid incurring a late fee. The Authority cannot provide estimates for the length of time postal delivery may take.

IN PERSON

Deliver to the Authority's Administrative Headquarters at 13G Red Gate Road, George Town, Grand Cayman or #1 Avistar Building, West End Road, Cayman Brac. Payments made in person are processed immediately. Please note that cashiers close at 4pm.

VIA THE DROPBOX

At the Authority's Administrative Headquarters at 13G Red Gate Road. Please note that payments made via the dropbox after 4pm will not be processed until the next business day.

THROUGH YOUR BANK

Please allow a minimum of 3 business days for processing.

THROUGH YOUR POST OFFICE

The Authority accepts payments via the following Post Offices: George Town, Airport, Savannah, Bodden Town, North Side, and East End. Please allow a minimum of 3 business days for processing.

Please note that non-receipt of a bill does not constitute a release from liability for payment. If you are not receiving your bill, please contact the Customer Service Department at 94Water (949-2837).

If you are paying by cheque, please ensure it is made payable to Water Authority - Cayman. Receipts are not normally issued for payments made by cheque through the mail. A fee of $28.00 is charged for all returned cheques.

If you know that you are not going to be able to pay your entire bill on time, please contact the Customer Service Department before the due date.