One (1) cubic metre equals 1,000 litres or 264.2 US gallons. The scientific way to write cubic metre is m3.
Where is my meter located?
All meters are located as close as possible to the front corner boundaries of each parcel.
When will my deposit be returned?
When you discontinue service, your deposit is credited to your final bill and the balance, if any, is refunded by check in the account name.
When my water is turned off, why do I have to pay the total bill before the current charges are due?
The Water Authority Law states that after the water is turned off, all outstanding charges for service must be paid before service can be restored. In addition, there is a reconnection service charge of $25.00 that has to be paid prior to restoration of service.
How can I change the name on my account?
The procedure varies with the reason for the name change: 1) If the last name on the account is your maiden name or a name from a previous marriage, submit your request along with a copy of your marriage certificate and current land registry; or 2) if the name on the account is your former spouse's, you and your former spouse must submit a notarized letter stating that you both agree to the change and the former spouse will give up any claim on the deposit. or 3) if a spouse is deceased, the surviving spouse may submit a request for a first name change along with a copy of the death certificate.
Changing the name from one customer to another, excluding the above, requires the payment of a new deposit as well as a $25.00 filing fee.
Will I be put on hold when I call Customer Service?
We have approximately 11,000 utility accounts. Each day we handle approximately 315 telephone requests and 40 walk in customers per day so sometimes it is necessary to put you on hold. Please be patient with us, as we are working diligently to solve this problem with technology. As delinquent day is the 21st of each month, days leading up to and immediately thereafter can be extremely busy and hold time may increase. Therefore we recommend calling outside of these days if possible.
Why do I have to pay a minimum charge when I don't use my services?
All active accounts are billed for a minimum charge as stipulated in the Water Authority Law.
How are the rates determined?
Rates are reviewed routinely to determine the cost of service. Rates are reviewed as necessary and adopted by the Ministry and submitted under Law Updates. Your rate pays for debt service, operations and maintenance costs. For a copy of the current rate schedule, click here or contact our office.
If I have an emergency outside of normal working hours what should I do?
You may call our Emergency Line at (345) 916-1000. Do you have other questions? Feel free to contact us at our general office number at (345) 949-6352 between the hours of 8:30am and 5:00pm Monday through Friday. We are not open on public holidays.
How can I pay my bill online?
Currently, bills cannot be paid online. It is expected that by July 2008 you will be able to pay your bill using our secure credit card facility (including debit cards with VISA or MasterCard). There are a number of bill payment options currently available – click here to find out
How do I read my meter?
Locate your meter box. All meter boxes are located near the boundary of your property.
Carefully remove the meter box cover. Please note that the covers may be heavy, therefore caution should be used when removing.
To read meter take the reading from left to right. The black numbers on white or white numbers on black denote cubic metres. White number on red denote litres (1,000 litres = 1 cubic metre and 1 cubic metre = 264 US gallons). See image illustrated below.
Record the numbers on your meter on a regular basis to check your water use and to reduce the chances of an unidentified leak.
Please note that some meters have fewer than four red dials.
How does a water meter work?
Please review this file to see how the water meter works.
Is the water safe to drink?
Absolutely. The Water Authority adheres to strict quality control standards for provision of drinkable water. For a description of the treatment process, please see below.
How is drinking water treated?
Water sold via the Water Authority’s piped water supply system is produced by
the process of reverse osmosis. Our source water is saline groundwater.
The treated water is stored in reservoirs and pumped via our distribution pipelines to our customers.
How can I obtain plans showing underground pipes in order to avoid them during digging work?
Contact the Water Authority at (345)949-6352.
What can I do at home to be water-smart?
As evidence of our ongoing responsibility to our customers to make their residences more cost-efficient, the Water Authority provides a number of complimentary products to raise the awareness of the need to conserve. These include our water conservation brochure, toilet leak detection leaflet and a free water conservation shower head (while in stock). We also recommend the following energy saving tips:
Fix those leaks (of all kinds)!
Ensure that faucets are closed off tightly and that there are no leaks. Toilets, in particular, should be checked often to avoid “phantom flushing”.
Getting all washed up.
Run your clothes or dishwasher only when you have accumulated a full load. You will save on the water usage.
Ready, set, sprinkle.
Water your lawn before 10a.m. This saves water from evaporation. Make sure you don’t overwater - and whatever you do, try to avoid watering the street and the sidewalk! (Aim your sprinkler away from the concrete!)
A good read.
Learn to read your water meter so you can monitor your usage.
Give water the brush-off.
Don’t let the water run while you brush your teeth.
Quick as a splash.
Wash you hands quickly in a minute or less.
